Verzendbeleid
Shipping Policy
Last updated: June 2026
We strive to process and deliver your order as quickly as possible.
Order Processing
- Orders are typically processed within 1 to 3 business days.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Delivery Times
The delivery times below are estimates and apply from the moment your order has been shipped.
- Spain: 2 – 7 business days
- The Netherlands, Belgium, Germany, France, and Italy: 3 – 8 business days
- Other European countries: 4 – 12 business days
Delivery times may vary due to carrier delays, public holidays, weather conditions, customs procedures, or other circumstances beyond our control.
Shipping Costs
- The Netherlands: €4.95
- European Union countries and other available destinations: €12.95
The exact shipping costs will be displayed during checkout before you complete your purchase.
Tracking Information
Where tracking information is available, it will be sent to you by email once your order has been dispatched. You can use this information to track the progress of your shipment.
Delays
While we make every effort to deliver orders within the estimated timeframes, we cannot guarantee exact delivery dates. Delays caused by carriers, logistics partners, customs authorities, or other third parties do not automatically entitle customers to cancellation, refunds, or compensation.
Incorrect Address Information
Customers are responsible for providing accurate and complete shipping information. If an order cannot be delivered due to incorrect or incomplete address details, any additional costs resulting from the failed delivery may be charged to the customer.
Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible, preferably within 48 hours of delivery, at info@themove-experience.com. Where possible, please include photographs of both the packaging and the product.
Unclaimed or Refused Shipments
If an order is refused by the customer or is not collected from a pickup point in time and is subsequently returned, we reserve the right, where permitted by law, to deduct the actual costs incurred as a result of the return shipment from any refund that may be due.
These costs may vary depending on the carrier, destination, and the conditions applied by our logistics partners.
Contact
The Move Experience Assendelft, The Netherlands KvK: 85242489 | VAT: NL004068983B24 Email: info@themove-experience.com www.themove-experience.com
We strive to process every order with care and to keep our customers informed throughout the delivery process.
